The mortgage industry has witnessed variations with some of the prevalent changes pertinent to a price war, various regulations that added penalty risks for non-compliance and further evolved with the increase in loan demand. But this ever-changing latitude of mortgage determined lenders to identify ground-breaking solutions in order to satisfy inconsistent demand predominant in the market. This varying trend has been possible with the proper integration of technology, capabilities, transformation and lending functions. These combinations of factors may hamper banks and mortgage companies to work on the core competencies, making them viable to engage with BPO companies who are qualified enough to address these issues.
These services are not restricted to banks and mortgage but various other organisations like Insurance organisations, Educational Institutes and Libraries, Legal Companies, Educational Institutes and Libraries, Logistics Companies and Retailers need these services as they deal with different varieties of forms for instance Vouchers, Invoices, Insurance Papers, Medical Claims, Purchase Orders, Financial and Legal Documents, Tax statements and many more. This necessitates streamlined network for easy retrieval facilities and structured form processing services suitable for business size and business profile. With a lot of paperwork subjected with legal letter, loan applications and loan forms which makes it necessary to manage task quickly and accurately.
The main objective of mortgage form processing outsourcing is to assist banks and mortgage companies to come through in this competitive landscape to manage more loan case, lowest cost per loan and maintain a loyal customer base. But there are some more advantages which further postulate to outsource mortgage form processing work:
Benefits can be Leveraged by Small Enterprises as Well
One of the myths that people come across that outsourcing can only be benefitted by larger companies. But smaller community banks and lending companies are subjected to risk and can leverage the benefits of outsourcing mortgage form processing work.
Big banks and mortgage companies have the access of knowledge of mortgage standards and regulations that ensure compliance. But outsourcing the task enhances flexibility in order to handle technology-related changes, lower infrastructure cost, overhead requirements, and integrated automated system with utmost accuracy.
By incorporating the potential of professional forms processing services with advanced technology, customised solutions are provided irrespective whether in a structured database form or in document management systems. We believe that mortgage industry operates in a cyclical nature to contour operations efficiently. It encourages streamlining results to enhance efficiency and improve accuracy which enables companies not only to close loan faster but correspond the demand, handling cases efficiently by controlling the cost per loan.
Prioritize Customer Satisfaction
BPOs recruit best of the talent where they are competent to extract valuable data from every sort of forms irrespective whether structured or unstructured, scan paper documents, digitize and index them as per the preference of file format. They outline the best possible strategy to streamline business processes, accelerate loan processing, increase productivity and trigger customer satisfaction at the end of the day.
Simplify Complex Tasks
They constitute skilled manpower that can convert huge volumes of hardcopy, image-based forms into electronic formats. They are talented to capture information from multilingual form with regular updating of legible data. They possess customized software for highly structured and massive volume of data that ensure faster delivery with highest possible quality irrespective to the project size.
It begins with the downloading of forms from client site, loading into customized software, a new database is created, data entered with utmost accuracy, regular quality check-up and delivering the output in a desirable format. These intricacies are out of question for a regular organisation where these tasks are considered to be non- core process.
Integrate Advanced Technology
This domain is invaded by OCR/ICR technologies in order to extend customized exports, achieved and back-up in addition to the retrieval facilities. It looks for personnel expertise in HTML, ASP, CGI, PHP, and JSP formats of form processing to deliver in various formats inclusive of CSV, ASCII and database files through CGI scripts.
Cover Wide Range of Services
BPOs services comprise of underwriting, close documents review, loan modifications and payoffs. Other services include online data updating on customized forms, connecting to customer’s database securely over VPN and regular updating through various interfaces. These services are accomplished with high-tech security measures. They have separate certified systems team that make sure that the project is executed with utmost efficiency.
A Reliable Partner
Any organisation looks for greater proficiency, faster processing, and tailor-made solutions, lower human resource cost which can only be extended by any reliable partner. These factors are satisfied by outsourcing mortgage form processing service provider where their services are available 24*7, prioritise 100% customer satisfaction where quality and accuracy are kept at the forefront.
They handle operational shortcomings, extend substantial savings with a competitive advantage which leave the staff of the organisation to focus on the expertise they possess, manage on core activities maintaining the level of services and strategize meticulously to improve the company’s bottom line.