Outsourcing has become an important part of the business operations these days. There are innumerable benefits of outsourcing the services like catalog processing. It saves you the money as well as time. But, as a business owner or manager you have to make sure that the job is going in the right hands. This is why, it is important to evaluate the company. Here are some of the questions that you must ask before outsourcing the catalog processing services to another company.
What are the different services you offer?
Catalog processing is not the only function that you would want to be handled by the other company. There are other associated services that need to be taken care of. Outsourcing different related services to different companies may cause mismanagement and disharmony. This is why it is best to outsource to the company that can handle it all under one roof. Some of the associated services involve:
- Catalog content management services
- Catalog conversion servicessss
- Catalog building and indexing
- Product data entry services
- Product data feed submission
Does the company have a proven track record?
If you are looking to evaluate the outsourcing company you are planning to hire it is best to take a look at their track record. Inquire them about the different clients they have served and what each client had to say about them. Perform some research to find out if the company’s services have gone up the trajectory. You can also reach out to their existing clients and find out if they are happy with their company. By evaluating the company from different angles you will be able to determine whether to hire them or not.
How do you plan to manage my account?
If you wish to gain more confidence in the abilities of the company then it is best to find out how the plan to manage your account. Have a detailed discussion with the company and figure out what ideas do they have in mind. If the ideas are vague or their answers are elusive you may want to start looking for another company. This will also give you a fair idea as to how much you will need to get involved in the day to day operations.
What is your training system?
How the company trains its employees to work a certain job can be crucial in determining its success. If a company has a robust training process, you can be more confident about them.